Storage Southall Terms and Conditions for Services
1. Introduction
These Terms and Conditions set out the basis on which Storage Southall provides removal, storage and related services within the United Kingdom. By making a booking, using our services, or allowing us to handle your goods, you agree to be bound by these Terms and Conditions. These terms are intended to create a clear understanding of the responsibilities of both Storage Southall and the customer.
These Terms and Conditions apply to private individuals, businesses and any other party engaging Storage Southall for collection, delivery, removal, storage or associated services. Additional written agreements may apply for commercial or specialist services; where such agreements exist, they will apply alongside these Terms and Conditions, and in the event of a conflict, the specific written agreement will prevail.
2. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or organisation purchasing or using our services or on whose behalf the services are arranged.
Services means any removal, delivery, collection, storage, packing, unpacking, or associated services provided by Storage Southall.
Goods means the items and property which we agree to move, handle, transport or store under these Terms and Conditions.
Contract means the agreement between Storage Southall and the customer, comprising these Terms and Conditions and any written quotation or confirmation issued by us.
3. Service Scope
Storage Southall provides domestic and commercial removals, storage, short-term and long-term holding of goods, and associated handling services within the United Kingdom. Where services involve transport to or from locations outside the UK, additional terms or charges may apply and will be communicated where relevant.
We reserve the right to refuse to provide services where, in our reasonable opinion, the work would be unsafe, unlawful, impracticable, or where the goods include prohibited items listed in these Terms and Conditions or any subsequent communication.
4. Booking Process
4.1 Quotation
All quotations are based on the information provided by the customer, including property access details, volume and nature of the goods, and any special handling requirements. Quotations are given on the basis that the services can be performed under normal working conditions and within standard working hours unless otherwise agreed in writing.
Quotations are not binding until confirmed by Storage Southall, and they may be subject to adjustment if the information provided is incomplete, inaccurate, or changes prior to the service date.
4.2 Making a Booking
A booking is made when the customer accepts our quotation and we confirm the date, time and scope of the services. Confirmation may be provided in writing or another durable form. We may require a deposit or prepayment as a condition of confirming the booking.
4.3 Changes to Bookings
The customer must notify Storage Southall as soon as reasonably possible of any changes to the date, time, address, access arrangements, or the volume and nature of the goods. We will endeavour to accommodate changes, but they may be subject to availability and may incur additional charges.
If the changes materially affect the scope or duration of the services, we reserve the right to issue a revised quotation or to decline the changes if they cannot be reasonably accommodated.
5. Customer Responsibilities
The customer is responsible for:
Ensuring that adequate and accurate information is provided at the quotation and booking stage, including property access details, parking arrangements, and any goods requiring special handling.
Obtaining and maintaining all necessary permissions, permits and exemptions, including but not limited to parking permissions, building access, lift reservations and any landlord or managing agent approvals.
Ensuring that the premises are safe for our staff and contractors, including safe access routes, clear walkways and compliance with health and safety requirements.
Ensuring that goods are properly prepared for transport or storage, including packing, labelling and securing where this is not part of the service we have specifically agreed to provide.
Ensuring that any fragile, high-value, or unusually heavy items are clearly identified to us in advance of the service.
6. Payments and Charges
6.1 Pricing
Our charges are based on the scope of work described in the quotation, including travel time, labour, equipment, volume, and any storage period. Additional charges may apply for particularly heavy items, restricted access, additional distance, work outside standard hours or other non-standard requirements.
All prices are stated in pounds sterling and may be subject to applicable taxes or duties as required by law.
6.2 Deposits and Prepayments
We may require a deposit or full prepayment to secure the booking. The amount and due date for any deposit or prepayment will be specified at the time of quotation or booking confirmation.
Any deposit paid may be applied towards cancellation charges in accordance with the cancellation policy set out below.
6.3 Payment Terms
Unless otherwise agreed in writing, payment for services is due on or before the service date, or for storage services, on or before the start of each storage period. For ongoing storage, payments are typically due in advance of each billing period.
We reserve the right to withhold goods in our possession, or to suspend or terminate services, where payment is overdue. We may also charge interest on overdue amounts at a reasonable rate, together with any reasonable costs incurred in recovering overdue sums.
7. Cancellations and Postponements
7.1 Customer Cancellations
If the customer wishes to cancel or postpone a booking, notice must be given as early as possible. Cancellation charges may apply based on the notice period provided. These may include retention of deposits or a percentage of the quoted charges to cover costs and lost availability.
We will communicate at the time of booking any specific cancellation schedule that applies to the service, such as tiered charges for cancellations within certain timeframes. Where no specific schedule is provided, we will act reasonably in calculating any cancellation charge, taking into account the notice given and any irrecoverable costs.
7.2 Our Right to Cancel
Storage Southall may cancel or postpone the service where it is not reasonably practicable to perform it, including but not limited to circumstances of severe weather, accidents, health and safety concerns, staff shortages for reasons beyond our reasonable control, or where the customer has failed to comply with these Terms and Conditions.
In such cases, we will endeavour to offer an alternative date or a refund for any services not performed, subject to reasonable deductions for costs already incurred. We will not be liable for any indirect or consequential losses arising from cancellation or postponement, except as required by law.
8. Storage Services
Where goods are placed into storage with Storage Southall, the following additional terms apply:
Goods will be stored in suitable premises or units selected by us, which may be shared with goods belonging to other customers. We will take reasonable care in the storage and handling of goods but do not guarantee any particular storage environment unless expressly agreed in writing.
The customer is responsible for ensuring that all goods are suitable for storage and are properly packed and protected. We are not responsible for deterioration of goods that are inherently susceptible to damage, including perishable items, plants, or items sensitive to temperature or humidity, none of which should be placed into storage.
Access to stored goods may be by appointment only and may be subject to additional charges, security checks and identification requirements. We may refuse access where payments are outstanding or where we reasonably believe that access would compromise security or safety.
9. Prohibited and Restricted Items
The customer must not submit for removal or storage any goods that are illegal, dangerous, explosive, flammable, corrosive, or otherwise hazardous, including but not limited to gas cylinders, firearms, ammunition, chemicals, and fireworks.
We will not accept perishable goods, live animals, plants, cash, precious metals, jewellery, valuable documents, or items of exceptional value unless expressly agreed in writing in advance, and additional charges or special conditions may apply.
If prohibited items are discovered, we may at our discretion remove, dispose of or hand them to the relevant authorities, and the customer will be responsible for any associated costs or liability.
10. Waste Regulations and Disposal
Storage Southall operates in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will not remove or dispose of household rubbish or construction debris unless this has been specifically agreed and appropriately priced.
The customer must not present items for removal or storage that are clearly waste, contaminated, or require specialist disposal, including but not limited to hazardous waste, clinical waste, or regulated electrical or electronic equipment, unless a separate arrangement has been agreed.
Where we agree to remove items for disposal, we will do so in a lawful manner and may charge additional fees for handling, transport and disposal. The customer remains responsible for accurately declaring the nature of items for disposal and for any charges arising from incorrect or incomplete information.
11. Liability and Limitations
11.1 Our Duty of Care
Storage Southall will exercise reasonable care and skill in providing the services, including the handling, transport and storage of goods. We will take reasonable steps to protect goods from loss or damage while in our custody and control.
11.2 Exclusions of Liability
We will not be liable for loss or damage arising from:
Inherent defects or vulnerabilities in the goods, including wear and tear, deterioration, leakage, or instability.
Insufficient or improper packing or preparation by the customer or by a third party not instructed by us.
Acts or omissions of the customer or any third party present at the premises or acting on the customer’s behalf.
Normal handling effects, including minor scuffs or scratches to items already showing signs of wear, or cosmetic damage that does not affect functionality.
Events beyond our reasonable control, including but not limited to fire, flood, adverse weather, industrial disputes, civil disturbance or acts of government.
11.3 Limits on Liability
Our liability for loss of or damage to goods, where we are found to be at fault, will be limited to a reasonable amount taking into account the condition and age of the goods and any declared value. We may offer optional enhanced protection or insurance cover subject to additional charges, which must be agreed in writing before the start of the services.
We will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity or loss of amenity, except where such liability cannot be excluded by law.
11.4 Customer Indemnity
The customer agrees to indemnify Storage Southall against any claims, losses, costs or expenses incurred as a result of the customer’s breach of these Terms and Conditions, including but not limited to presenting prohibited items, failing to obtain required permissions, or providing inaccurate information.
12. Insurance
Storage Southall maintains appropriate business insurance in respect of its services. This may not cover the full value of all goods, and it is the customer’s responsibility to arrange any additional insurance they consider necessary, either through us if available or through their own provider.
If the customer wishes to declare a value for goods or arrange additional cover, this must be done in writing prior to the start of the services. Failure to do so may limit the compensation available in the event of loss or damage.
13. Access and Parking
The customer must ensure that suitable parking and access are available at all collection and delivery points. This includes arranging parking permits or permissions where necessary.
Additional charges may apply where our staff have to park at a distance from the premises, encounter unexpected access difficulties, or where delays occur due to access restrictions outside of our control.
14. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should notify Storage Southall as soon as practicable so that we can seek to resolve the matter promptly. In many cases, issues can be resolved informally through direct communication.
Where a dispute cannot be resolved informally, both parties agree to consider reasonable methods of alternative dispute resolution before commencing formal legal proceedings, without affecting any statutory rights.
15. Data Protection and Privacy
Storage Southall will process personal data in accordance with applicable UK data protection laws. We will collect and use personal information only for the purposes of providing and administering our services, managing our relationship with you, and meeting legal or regulatory obligations.
We will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for service delivery, legal compliance or with your consent.
16. Variation of Terms
Storage Southall may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking, unless a later version is more favourable to you or required by law.
Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Storage Southall.
17. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by Storage Southall, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, without affecting any mandatory rights you may have as a consumer to bring proceedings in another jurisdiction.
19. Statutory Rights
Nothing in these Terms and Conditions is intended to exclude or limit any rights you may have under consumer protection legislation or other applicable laws that cannot be lawfully excluded or limited. In the event of any inconsistency between these Terms and Conditions and your statutory rights, your statutory rights will prevail.
